Terms and Conditions
These terms cover using CustomerShip: the dashboard an owner signs into, and the widget or hosted page a requester submits a request through. Signing in, or submitting a request, means you agree to them.
The service
CustomerShip lets an owner collect feature and bug reports from their own customers, get an automatic effort/benefit/risk estimate, and choose to have an AI agent implement approved ones as a pull request or a direct commit against a repository the owner has explicitly connected and authorized.
Accounts and plans
- An owner is responsible for the accuracy of the information they provide and for what they authorize CustomerShip to do against their connected repositories.
- Paid plans are billed through Stripe on a recurring basis until cancelled; cancelling keeps access through the period already paid for.
- Each plan carries limits on requests, automatic grading, and connected repositories — these exist to keep the service usable and costs predictable, and may change with notice.
What we don't promise
- Automatic grading and duplicate detection are advisory estimates, not guarantees — an owner decides whether and how to act on them.
- A pull request being opened, or a commit landing, is not a guarantee that the change is correct, tested, or fit for a particular purpose. An owner is responsible for reviewing what ships against their own repository.
- We may automatically reject a submission that looks like spam, abuse, or an attempt to manipulate the AI agent, without notice to the submitter.
Acceptable use
Neither an owner nor a requester may use CustomerShip to:
- Submit content that's unlawful, malicious, or intended to manipulate or attack the service or the AI models behind it.
- Connect a repository the owner isn't actually authorized to grant access to.
- Attempt to bypass the limits or security boundaries of the service, including the sandboxed environment code changes run in.
We may suspend or terminate access for a clear violation of this section.
Data
What we collect and how we use it is covered separately in the Privacy Policy, which is part of these terms.
Liability
CustomerShip is provided as-is. To the extent the law allows, we're not liable for indirect losses, or for the consequences of code an owner chose to ship without reviewing it themselves. Our total liability for any claim is limited to the amount paid for the service in the three months before the claim arose.
Changes
We may update these terms as the product changes. If we make a material change, we'll update the effective date above and, for signed-in owners, note it in the product. Continuing to use CustomerShip after a change means you accept it.
Contact
Questions about these terms: privacy@customership.bauk.uk.