Docs / Embedding

Collecting requests from your own site

Open Collecting Features in your dashboard for the exact embed code for your app, with a live working preview of each option.

Floating button

A single <script> tag that adds a small button to your page, circular and unobtrusive until someone hovers or focuses it, then it expands to show what it does. Clicking it opens a form right there — nobody leaves your site. It renders inside an isolated shadow DOM so it can't clash with your page's CSS.

Embedded Form

The same button and form as the floating one, but laid out exactly where you place the <script> tag instead of floating over your page — for example, inside your site's footer. The form can open above or below the button (data-open="above", the default, or data-open="below") — the dashboard preview updates as you switch between them.

External Form

A plain link to a CustomerShip-hosted page. Nothing runs on your site at all — there's no script to test — but the customer briefly leaves your page to submit their request.

Which one should I use?

The floating button and the embedded form are the easiest for customers to notice and use, since they never leave your page — but as with any embedded script, spend a few minutes confirming they look right against your own site's layout before relying on them. If you'd rather not embed any script at all, use the external form link instead.